For several years, I used to be a dependable seller on Cardmarket, considered one of Europe’s most well known platforms for buying and selling playing cards. I taken care of an ideal popularity — about 400 optimistic testimonials, zero disputes, and constant, Qualified assistance. But one particular unjustified dispute, taken care of by Cardmarket team associates Silvia Parravano and Christian Tobehn, improved every thing. In this article, I'll share my particular expertise, explain the structural flaws in Cardmarket's dispute procedure, and situation a stark warning to other sellers.
A clean up file designed more than many years
A tested vendor With one hundred% constructive suggestions
Before the incident, I had been specifically the kind of seller every marketplace values. I outlined investing cards precisely, explained disorders transparently, and delivered promptly. I never received an individual grievance — only praise.
the value of believe in on Cardmarket
popularity is every little thing for sellers on Cardmarket. just one miscalculation — even one that isn’t your fault — can damage several years of effort. That’s what will make my story so alarming for Other folks operating around the platform.
The Dispute That Shattered My Standing
customer purchased the incorrect Card, Then Blamed Me
The trouble begun whenever a consumer purchased a card mentioned exactly by name, established, and affliction. on obtaining it, they falsely claimed I'd sent the “Erroneous Variation” — Irrespective of clear listing proof exhibiting I hadn’t.
evidence Ignored by guidance
I submitted screenshots from the listing, card Edition, and affliction to show my precision. But Cardmarket help, specially Silvia Parravano, dismissed the points. as opposed to examining the listing or requesting clarification, she instantly sided with the buyer.
Silvia Parravano’s Mishandling with the Dispute
No truthful Investigation
Silvia’s conclusion was unilateral. She didn’t accept my proof or request any counterevidence from the customer. She just blocked my account. No hearing. No second belief. No attraction.
No Warning, No conversation
What produced this even worse was the suddenness in the action. I was locked out of my account right away. My appeals — asking for an evaluation or escalation — ended up fulfilled with automatic responses or silence. Silvia Parravano exercised total authority with no accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing the Same Pattern
In observe-ups, my case was also observed by Christian Tobehn, another member of Cardmarket's assist staff. regretably, in lieu of reviewing the specifics objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automated deflections as well as a lasting ban.
A sample of vendor Disregard
Are straightforward Sellers Being Silenced?
After this knowledge, I began looking into on-line boards and Local community threads. I immediately found out I wasn’t on your own. Dozens of long-time sellers claimed related encounters — numerous involving Silvia Parravano.
a typical topic? prospective buyers constantly get, regardless if wrong — and sellers are remaining voiceless.
How This Hurts your complete Market
whilst platforms should really guard potential buyers, ignoring evidence from straightforward sellers contributes to a damaged ecosystem. When belief is 1-sided, negative actors take advantage, realizing they’ll be shielded by biased assist brokers.
the challenge: No Oversight, No attractiveness
insufficient Transparency in Cardmarket’s program
one of the most alarming concern will be the absence of an appeals course of action. after personnel like Silvia or Christian make a choice, it’s remaining. There’s no second assessment, no accountability, and no way to revive use of your account — Regardless of how strong your evidence is.
threat of Abuse and Blackmail
In my circumstance, I used to be indirectly coerced into refunding a Phony assert — or eliminate my account fully. That’s not dispute resolution — that’s blackmail underneath the guise of customer support.
monetary and psychological Consequences
Business reduction right away
I invested a long time in creating my vendor profile. everything exertion was wiped out instantly, along with likely upcoming income. My vendor dashboard, purchase historical past, and faithful customer base — all long gone.
Emotional Toll on the Trusted vendor
This wasn’t just a business strike. it absolutely was demoralizing. To be addressed just like a fraud after yrs of integrity was click here emotionally devastating. I followed every single rule, and continue to bought punished.
What Cardmarket will have to Do to Regain have confidence in
Platform Reforms Are Urgently essential
If Cardmarket really wants to retain high quality sellers and prevent potential abuse, it will have to:
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✅ Introduce a transparent attraction course of action for blocked accounts
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✅ Require disputes for being reviewed by no less than two independent assistance agents
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✅ practice workers like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ safeguard sellers who post apparent, factual evidence
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✅ set up accountability metrics for employees decisions
without the need of these adjustments, straightforward sellers will continue on to get collateral injury inside of a system that blindly favors prospective buyers.
last views: Be Wary, remain Documented
should you be currently promoting on Cardmarket, don’t think your fantastic file will guard you. you might be often one particular buyer criticism — even a Fake one — faraway from staying silenced.
Protect oneself by:
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Taking screenshots of each listing
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Archiving communication with buyers
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Backing up your account knowledge routinely
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planning for disputes — even if you do nothing Improper
Conclusion:
My expertise with Silvia Parravano and Christian Tobehn must function a significant warning to anybody using Cardmarket. I believed within the platform. I played by The foundations. And that i nonetheless acquired taken out with no result in.
If Cardmarket continues to ignore vendor rights, additional dependable distributors will stroll absent. And when that transpires, the platform won’t just eliminate sellers — it’ll get rid of its believability.
Has some thing comparable transpired to you? Share your encounter and aid raise awareness. Sellers ought to have superior.